The first step was designing a complete front-end overhaul that would interactive with their legacy business logic and databases. After requirements gathering and the discovery phase, ideas were validated by stakeholders with user flows and site maps. User flows also allowed developers to start designing a new services platforms to interact with the legacy data.
Once the foundation was established, site flow and interaction paradigms were tested and validated using rapid prototyping. Visual design was also created and refined concurrently with testing.